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Help Desk Support
IT is a strategic component of a company team and each day the digital transformation of the business require a closer interaction between IT and the rest of the company.
Mondo Software can help you in dealing this complexity managing the demand of new procedures, the deliver of new functionalities, the help desk for internal and external users and the user training.
We use tools to log all the request, we can collect all the specifications.
The request can follow different path depending on the subject and we register what has been changed in the information system according to the specific request.
Every change has a track from the early request to the development, the test and the deploy.
Help desk, Incident Management and change management
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